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Customer Success Manager


Our Customer Success Manager will advise and guide customers through product onboarding, ensure they adopt it widely as a team, and continually drive business value from Agrilyst. You will be obsessed with fanatical customer support and driven by a need to please customers. Our farmers are some of the greatest customers in the world and we strive to make sure they get the best service. We pride ourselves on being known for providing world class service to our customers. 


The major responsibilities for our CSM is helping customers to deploy Agrilyst within their organization, ongoing training, and support. The CSM will work directly with customers from the point at which they sign up for Agrilyst and throughout their time using our software. In addition to a close working relationship with the sales team, the CSM will also work closely with the Product Team to manage support tickets and to prioritize feature development needs based on customer happiness. 


Responsibilities:

  • Empathize with every aspect of the customer experience
  • Prioritizing the needs of our customers 
  • Ensuring happiness with product and company
  • Maintain high levels of customer engagement with a focus on complete satisfaction and loyalty (determined by NPS scores)
  • Own all post-sale relationships of the customer journey, from onboarding to engagement through renewal
  • Work closely with the sales team to understand clients’ intent to buy to ensure onboarding is smooth and client is highly engaged from Day 1
  • Liaise with product and development team to resolve customer issues as they arise
  • Manage customer referral program 
  • Conduct workshops, trainings, and proactively answer customer questions and correct issues that could affect satisfaction 
  • Work with Design Team to create training documents and onboarding materials
  • Provide trainings on new features as soon as released
  • Help drive customer references and case studies

Qualifications:

  • 2+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
  • Proven track record in a highly-professional customer service in a dynamic, start-up environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s Degree.

Agrilyst is changing the way agriculture thinks. The farm management and analytics platform is used by a wide variety of horticulture operations, from urban vertical farms to large commercial greenhouses. Agrilyst was launched in 2015 at TechCrunch Disrupt, winning first place in the Startup Battlefield. Since then it’s grown to one of the most well-know data companies in the horticulture industry. Agrilyst has raised venture capital from Brooklyn Bridge Ventures, Compound VC, Red Dog Capital, Fresh Source Capital, and more. 


Building an inclusive workplace is at the heart of our company. We are proud of the diversity on our team and encourage people of all backgrounds to apply. We look forward to meeting you and working together! 

To apply: Don't send us a resume. If you do, you will not be considered. Instead, send us something creative that tells us why you're right for this position and why you want it. 

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